Dear All,
It is always good practice to check what profiles exist when upgrading from EQuery and make sure that no profiles get left behind.
Alltalk should be able to detect any versions of EQuery running on a scheduler, and automatically copy all the profiles. However the very old copies of EQuery did not use the scheduler and AllTalk wont be able to detect them.
In the general case, just copying the EQI files from the old directory is sufficient.
I think I can say we are all guilty of tripping up on this one (Yes, even I have done it - sorry). It should be everyone's policy to ensure that you do not break anyone else's profiles when you add your profile to a site or upgrade.
Please take care.
Thanks
Glen.
From: alltalk-avp@... [mailto:alltalk-avp@...] On Behalf Of kerrie_svh
Sent: Monday, 2 June 2008 5:39 PM
To: alltalk-avp@...
Subject: [alltalk-avp] Reminder : Clients with multiple pathology providers using AllTalk
Sent: Monday, 2 June 2008 5:39 PM
To: alltalk-avp@...
Subject: [alltalk-avp] Reminder : Clients with multiple pathology providers using AllTalk
Just finished reconfiguring profile, moving keys, eqi files etc. with
a client who tells me that SJG pathology visted and changed him from
EQuery to AllTalk. SJG let him know that St.Vincent's would probably
have to come and fix their downloading after the update. We faxed him
because he had outstanding files and he contacted us with this info.
It would seem reasonable that if you see other providers' keys in the
EQuery directory, and you are changing the client to AllTalk, or
moving the program etc, that you move all of the keys over. This doc
had gps and svhm keys that weren't moved.
Just wondering what policies other providers have about this?
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