As for faxes received before Downloads - we must remember that downloading is NOT supposed to be a way for practices to get results faster than faxes - that is what Online web access (Webstro) is for. The purpose is so that they dont have to type or scan them in!
You could improve download time by having the client log in every 10 minutes or so either by creating a schedule with 10 minute intervals OR switch to timer mode and set the "Check for Results Every.." to 10 minutes.
The other thing to remember is that even if the files download within 10 minutes of their release - there is no guarantee that the process at the client end that imports results does so at on a regular basis.
Glen.
From: Glen Kleidon
Sent: Friday, 24 October 2008 11:25 AM
To: Warren, Rob
Subject: RE: AllTalk question
To: Warren, Rob
Subject: RE: AllTalk question
Dear ROB,
The schedule is geared toward collection of results.
When you are using the Bulk File Transport module to transmit files, the send/receive process is ALSO triggered whenever there are files to send regardless of the schedule.
Glen.
-----Original Message-----
From: Warren, RobSent: Friday, 24 October 2008 10:12 AM
To: Glen Kleidon
Subject: AllTalk questionHi Glen
A query on how the AllTalk scheduler works:
We have the schedule set to 8:00;10:00;12:00;13:00;14:00;15:00;16:00;17:00;18:00;19:00 each day but there is
also activity at other times eg: <<SNIP>>I know our client picks up files from \equeryfiles\Pitfiles every 10? seconds but what determines when they go to the LRS Alltalk server?
The reason I ask is because of a report from the Austin that they typically get faxed results before electronic ones. They download hourly so there shouldn't be much of a delay there and the messages don't seem to be held here for very long.
I don't know if the faxes are being released before the electronics by us but I wouldn't expect that to happen consistently.
Any ideas?
Rob
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