No. It wasn't me. I was passing on a customers experience, one Ray Simpson
of South Fremantle.



Ralph



_____

From: aushiker@... [mailto:aushiker@...] On
Behalf Of Jeelan Amin
Sent: Monday, 19 May 2008 9:42 AM
To: aushiker@...
Subject: Re: [Aushiker] FW: WARNING> Buyer Beware Of Ranger Outdoors Dismal
Non-RefundPolicy (12 April 2008)



Sorry to hear about your experience with Ranger Camping ralph, you'd think
with the entry of BCF and Anaconda etc into the market place, Ranger Camping
would have got their act together in the face of this competition. Clearly
they're not interested in being keeping their customers happy.

Just one thing you mentioned

"Ranger Outdoors policy does not allow for any money on any item to be
refunded even if the item is found to be damaged when opened and they
don't have another in stock.. NO CASHBACK. The best you will get under
this policy is a credit. Make up your own mind who you purchase from."

this is actually illegal under our fair trading laws. If the item is
damaged, or wrongly described and they are unable to replace with another
one, you ARE ENTITLED to a full cash refund if this is what you want. We own
several IGA so we're quite aware of what the consumer protection laws are.

File a complaint with Fair Trading and let them handle it - a few phone
calls to the owner by DOCEP should help them get their act together. HAving
said that, as you simply changed your mind - i dont know how strong this
case would be but from a customer relations POV, i agree, they should have
given a refund.

cheers
Jeelan





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