I stumbled upon this site Walking with Attidude the other day and saw
they have a virtual challenge to walk the bib with the 10 yr
anniversary walkers.

You have to pay a nonimal $10 to join in the walk with $2 going to the
bib track. Then walk 10000 steps or convert exercise mins to steps and
virtually walk along side the actual walkers. You get updates on the
features that you pass thru. Not sure how often though.

I am in for the challenge. Sounds like fun. I wish I could have the
time to walk it end to end for real so for me this is a way I can join
in.

I am not affiliated with this site but just thought others might be
interested.

Rosemary

Just a note to let everyone know about the Kokoda Challenge that is
being held in the Gold Coast Hinterland in July.  Its a 96k event over
39 hours If you are interested in having a look at the details, go to
www.kokodachallenge.com   My team is team 38 Madjils if you would like
to sponsor us.  Its a tough one!!

G'day

I have recently written a review of John and Monica Chapman’s guide
book on the Larapinta Trail (2008, 1st edition). For those interested,
you can find the review at
<http://www.aushiker.com/2008/06/larapinta-trail-guide-book-owner-review/>.

Regards
Andrew

G'day

The Shires of Mundaring and Kalamunda, in conjunction with the
Department of Environment and Conservation, have engaged Ecoscape to
develop a Local Trails Master Plan for the Mundaring and Kalamunda
regions.

More details at
<http://www.aushiker.com/2008/06/shire-of-mundaring-shire-of-kalamunda-trails-ma\
sterplan-survey/>
including a link to the survey form (PDF).

Regards
Andrew

Dear Tim

Welcome to the group and I would love a copy of the track log if that is
okay. I would be happy to add it to Aushiker.com as well so it is out there
for the community.  Let me know if that is okay and you can send it to me
directly at andrew@...

Thanks
Andrew

2008/6/17 Tim James <tim@...>:

> ...me, Tim James!
>
> I've just joined the group after being directed here by Rick on the
> Tracks4Australia group. I had posted about the Coastal Plain walk trail
> above Perth, looking for info. I see you have some waypoints on the
> website, and I think I will make it my mission to get some more in the
> near future.
>
> I walked the Yaberoo Budjara a couple of weeks ago and have sent the
> track log to Rick. Let me know if anyone else is interested in it.
>
> Tim
> --
> Tim James
>
> ------------------------------------
>
> Yahoo!7 Groups Links
>
>
>
>


--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

Hi Tim,

I would be very interested the track log for Yaberoo Budjara .

That is the track from Joondalup to Yanchep isn't it ?Regards,

Peter Halliwell


To: aushiker@...: tim@...: Tue, 17
Jun 2008 20:42:50 +0800Subject: [Aushiker] Introducing....




...me, Tim James!I've just joined the group after being directed here by Rick on
the Tracks4Australia group. I had posted about the Coastal Plain walk trail
above Perth, looking for info. I see you have some waypoints on the website, and
I think I will make it my mission to get some more in the near future.I walked
the Yaberoo Budjara a couple of weeks ago and have sent the track log to Rick.
Let me know if anyone else is interested in it.Tim-- Tim James






_________________________________________________________________
Be part of history. Take part in Australia's first e-mail archive with Email
Australia.
http://emailaustralia.ninemsn.com.au

[Non-text portions of this message have been removed]

...me, Tim James!

I've just joined the group after being directed here by Rick on the
Tracks4Australia group. I had posted about the Coastal Plain walk trail
above Perth, looking for info. I see you have some waypoints on the
website, and I think I will make it my mission to get some more in the
near future.

I walked the Yaberoo Budjara a couple of weeks ago and have sent the
track log to Rick. Let me know if anyone else is interested in it.

Tim
--
Tim James

No probs. Give me a buzz before you do and I'll make sure that either I'm
here or someone that can help you.

Have you looked at the One Planet packs? We are the agent for them in WA
now, they are excellent packs. And still Australian made, very unusual.

----- Original Message -----
From: "Andrew Preece" <max.headroom.cacher@...>
To: <aushiker@...>
Sent: Friday, June 06, 2008 7:56 AM
Subject: Re: [Aushiker] new pack info needed please


> Thanks Mike
> I'll have to come in and take a look.
> Andrew_P2
>
>
> Mountain Designs Perth wrote:
>>
>> Hi Andrew,
>>
>> Deuter do a SL (short length) range for women that might fit.
>>
>> Cheers,
>> Mike
>>
>> ----- Original Message -----
>> From: "Andrew (not Kiwi)" <max.headroom.cacher@...
>> <mailto:max.headroom.cacher%40gmail.com>>
>> To: <aushiker@... <mailto:aushiker%40yahoogroups.com.au>>
>> Sent: Thursday, June 05, 2008 8:51 AM
>> Subject: [Aushiker] new pack info needed please
>>
>> > Hi All
>> > I am looking at getting my ten year old daughter her first real pack.
>> > I am looking at about the 35L range and of cause it must be light
>> weight.
>> > I do not want to spend too much as she may out grow it before it wears
>> > out :)
>> >
>> > So can anyone recommend a suitable pack available in Perth?
>> >
>> > Thanks
>> > Andrew
>> >
>> >
>> > ------------------------------------
>> >
>> > Yahoo!7 Groups Links
>> >
>> >
>> >
>>
>>
>
>
> ------------------------------------
>
> Yahoo!7 Groups Links
>
>
>

Thanks Mike
I'll have to come in and take a look.
Andrew_P2


Mountain Designs Perth wrote:
>
> Hi Andrew,
>
> Deuter do a SL (short length) range for women that might fit.
>
> Cheers,
> Mike
>
> ----- Original Message -----
> From: "Andrew (not Kiwi)" <max.headroom.cacher@...
> <mailto:max.headroom.cacher%40gmail.com>>
> To: <aushiker@... <mailto:aushiker%40yahoogroups.com.au>>
> Sent: Thursday, June 05, 2008 8:51 AM
> Subject: [Aushiker] new pack info needed please
>
> > Hi All
> > I am looking at getting my ten year old daughter her first real pack.
> > I am looking at about the 35L range and of cause it must be light
> weight.
> > I do not want to spend too much as she may out grow it before it wears
> > out :)
> >
> > So can anyone recommend a suitable pack available in Perth?
> >
> > Thanks
> > Andrew
> >
> >
> > ------------------------------------
> >
> > Yahoo!7 Groups Links
> >
> >
> >
>
>

Hi Andrew,

Deuter do a SL (short length) range for women that might fit.

Cheers,
Mike

----- Original Message -----
From: "Andrew (not Kiwi)" <max.headroom.cacher@...>
To: <aushiker@...>
Sent: Thursday, June 05, 2008 8:51 AM
Subject: [Aushiker] new pack info needed please


> Hi All
> I am looking at getting my ten year old daughter her first real pack.
> I am looking at about the 35L range and of cause it must be light weight.
> I do not want to spend too much as she may out grow it before it wears
> out :)
>
> So can anyone recommend a suitable pack available in Perth?
>
> Thanks
> Andrew
>
>
> ------------------------------------
>
> Yahoo!7 Groups Links
>
>
>

Hi All
I am looking at getting my ten year old daughter her first real pack.
I am looking at about the 35L range and of cause it must be light weight.
I do not want to spend too much as she may out grow it before it wears
out :)

So can anyone recommend a suitable pack available in Perth?

Thanks
Andrew

Hi
I have had another look and while it is possible to take all of those waypoints
fom that google map, it would be one hell of a job.
Andrew_P2


On 2/06/2008 9:57:49 AM, tonkisj@... wrote:
> Sorry for the late reply and not being able to make the walk, works been
> pretty
> tight.
>
> The link for the page on walk gps is:
> http://www.walkgps.com/useful_links_and_resources.
> htm#Walking%20SW%20corner
>
> The link to the points is in the following
> section;
> "Beyond the perth region"
> then "Walking the South West corner"
> and under this headding there is
> "Also see WalkGPS Google Map showing 80 location
> points along the Track. (Use zoom ladder for map detail and select 'Hybrid' to
add
> satellite imagery)."
> The wording "WalkGPS Google Map" is a link to a page with the waypoints
> listed on
> it.
> Any ideas how to get a reading off them?
>
> Cheers,
> Tonks
>
> On Thu May 22 22:16 , 'gmail' <max.headroom.cacher@... [link:
> mailto:max.headroom.cacher@...]> sent:
>
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > Hi Tonks
> >
> >I have downloaded gps waypoints from walkgps before, so I had a look and
> I could
> not even see a listing for the cape to cape. Is it on
> Dave's site for sure??

[Non-text portions of this message have been removed]

Sorry for the late reply and not being able to make the walk, works been pretty
tight.

The link for the page on walk gps is:
http://www.walkgps.com/useful_links_and_resources.htm#Walking%20SW%20corner

The link to the points is in the following section;
"Beyond the perth region"
then "Walking the South West corner"
and under this headding there is "Also see WalkGPS Google Map showing 80
location
points along the Track. (Use zoom ladder for map detail and select 'Hybrid' to
add
satellite imagery)."
The wording "WalkGPS Google Map" is a link to a page with the waypoints listed
on
it.
Any ideas how to get a reading off them?

Cheers,
Tonks


On Thu May 22 22:16 , 'gmail' <max.headroom.cacher@...> sent:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>            Hi Tonks
>
>I have downloaded gps waypoints from walkgps before, so I had a look and I
could
not even see a listing for the cape to cape. Is it on Dave's site for sure??
>
>
>
>Thanks
>
>Andrew_P2
>
>
>
>On 22/05/2008 9:49:57 PM, Ralph Ditton (rdassetts@...) wrote:
>
>> Tonks,
>
>>
>
>> Andrew may have them.
>
>>
>
>> You could try Dave Osborn at www.walkgps.com <http://www.walkgps.com/
>
>> [link: www.walkgps.com/]>
>
>>
>
>> He may have them.
>
>>
>
>> Ralph
>
>>
>
>> _____
>
>>
>
>> From: aushiker@... [link: mailto:aushiker@yahoogroups.com.
>
>> au] [mailto:aushiker@... [link: mailto:aushiker@yahoogroups.
>
>> com.au]] On
>
>> Behalf Of tonkisj@... [link: mailto:tonkisj@...]
>
>> Sent: Thursday, 22 May 2008 6:22 PM
>
>> To: aushiker@... [link: mailto:aushiker@yahoogroups.com.
>
>> au]
>
>> Subject: Re: [Aushiker] Eagle View Walk Trail - Saturday the 24th May
>
>>
>
>> Hey Everyone,
>
>>
>
>> Mark if I could grap some more details about the Saturday hike I might be
>
>> able to
>
>> make it.
>
>>
>
>> Secondly and this may only be a question for Andrew but does anyone have
>
>> lat
>
>> and
>
>> long points for the cape to cape hike or how do I get them off the
>
>> 'walkgps'
>
>> site
>
>> so i can punch them into my gps?
>
>>
>
>> Cheers,
>
>> Tonks
>
>>
>
>> On Wed May 21 13:00 , 'Mark McLauchlin' <mark@swanvalleyit.
>
>> <mailto:mark%40swanvalleyit.com.au> com.au> sent:
>
>>
>
>> >
>
>> >
>
>> >
>
>> >
>
>
>
>[Non-text portions of this message have been removed]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Hi Tonks,

Sent you an offline message with all the details,

Hope to see you there

Cheers
Mark

-----Original Message-----
From: aushiker@... [mailto:aushiker@...] On
Behalf Of tonkisj@...
Sent: Thursday, 22 May 2008 6:22 PM
To: aushiker@...
Subject: Re: [Aushiker] Eagle View Walk Trail - Saturday the 24th May

Hey Everyone,

Mark if I could grap some more details about the Saturday hike I might be
able to
make it.

Secondly and this may only be a question for Andrew but does anyone have lat
and
long points for the cape to cape hike or how do I get them off the 'walkgps'
site
so i can punch them into my gps?

Cheers,
Tonks

On Wed May 21 13:00 , 'Mark McLauchlin' <mark@...> sent:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>            Hi All,
>
>
>
>If anyone is interested in a casual walk this Saturday, Andrew Preece
>
>and myself will be walking the eagle View Walk Trail.
>
>
>
>For more info on times etc, please drop a note and will respond. Will
>
>be early morning at this stage.
>
>
>
>Cheers
>
>
>
>Mark
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>


------------------------------------

Yahoo!7 Groups Links

Hi Tonks
I have downloaded gps waypoints from walkgps before, so I had a look and I could
not even see a listing for the cape to cape. Is it on Dave's site for sure??

Thanks
Andrew_P2



On 22/05/2008 9:49:57 PM, Ralph Ditton (rdassetts@...) wrote:
> Tonks,
>
> Andrew may have them.
>
> You could try Dave Osborn at www.walkgps.com <http://www.walkgps.com/
> [link: www.walkgps.com/]>
>
> He may have them.
>
> Ralph
>
> _____
>
> From: aushiker@... [link: mailto:aushiker@yahoogroups.com.
> au] [mailto:aushiker@... [link: mailto:aushiker@yahoogroups.
> com.au]] On
> Behalf Of tonkisj@... [link: mailto:tonkisj@...]
> Sent: Thursday, 22 May 2008 6:22 PM
> To: aushiker@... [link: mailto:aushiker@yahoogroups.com.
> au]
> Subject: Re: [Aushiker] Eagle View Walk Trail - Saturday the 24th May
>
> Hey Everyone,
>
> Mark if I could grap some more details about the Saturday hike I might be
> able to
> make it.
>
> Secondly and this may only be a question for Andrew but does anyone have
> lat
> and
> long points for the cape to cape hike or how do I get them off the
> 'walkgps'
> site
> so i can punch them into my gps?
>
> Cheers,
> Tonks
>
> On Wed May 21 13:00 , 'Mark McLauchlin' <mark@swanvalleyit.
> <mailto:mark%40swanvalleyit.com.au> com.au> sent:
>
> >
> >
> >
> >


[Non-text portions of this message have been removed]

Tonks,

Andrew may have them.

You could try Dave Osborn at www.walkgps.com <http://www.walkgps.com/>

He may have them.



Ralph



   _____

From: aushiker@... [mailto:aushiker@...] On
Behalf Of tonkisj@...
Sent: Thursday, 22 May 2008 6:22 PM
To: aushiker@...
Subject: Re: [Aushiker] Eagle View Walk Trail - Saturday the 24th May



Hey Everyone,

Mark if I could grap some more details about the Saturday hike I might be
able to
make it.

Secondly and this may only be a question for Andrew but does anyone have lat
and
long points for the cape to cape hike or how do I get them off the 'walkgps'
site
so i can punch them into my gps?

Cheers,
Tonks

On Wed May 21 13:00 , 'Mark McLauchlin' <mark@swanvalleyit.
<mailto:mark%40swanvalleyit.com.au> com.au> sent:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Hi All,
>
>
>
>If anyone is interested in a casual walk this Saturday, Andrew Preece
>
>and myself will be walking the eagle View Walk Trail.
>
>
>
>For more info on times etc, please drop a note and will respond. Will
>
>be early morning at this stage.
>
>
>
>Cheers
>
>
>
>Mark
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>





[Non-text portions of this message have been removed]

Hey Everyone,

Mark if I could grap some more details about the Saturday hike I might be able
to
make it.

Secondly and this may only be a question for Andrew but does anyone have lat and
long points for the cape to cape hike or how do I get them off the 'walkgps'
site
so i can punch them into my gps?

Cheers,
Tonks

On Wed May 21 13:00 , 'Mark McLauchlin' <mark@...> sent:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>            Hi All,
>
>
>
>If anyone is interested in a casual walk this Saturday, Andrew Preece
>
>and myself will be walking the eagle View Walk Trail.
>
>
>
>For more info on times etc, please drop a note and will respond. Will
>
>be early morning at this stage.
>
>
>
>Cheers
>
>
>
>Mark
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Hi All,

If anyone is interested in a casual walk this Saturday, Andrew Preece
and myself will be walking the eagle View Walk Trail.

For more info on times etc, please drop a note and will respond. Will
be early morning at this stage.

Cheers

Mark

> Dear Mr Priest,
> Thank you for your email.
> All Ranger Outdoor stores have the DOCEP refund and exchange policy
> signage
> displayed in their stores.  Ranger Outdoors expands on this policy to
> offer
> a full money back guarantee on any products purchased.

Power to the People!
Long Live the Internet!

Cheers
Roger Caffin

Dear All

It seems Ranger Camping has learnt a valuable lesson.

Regards
Andrew

---------- Forwarded message ----------
From: Allana Edwards <allana.edwards@...>
Date: 2008/5/20
Subject: RE: Ranger Camping's Returns/Refund Policy
To: Andrew Priest <andrew@...>


  Dear Mr Priest,



Thank you for your email.



All Ranger Outdoor stores have the DOCEP refund and exchange policy signage
displayed in their stores.  Ranger Outdoors expands on this policy to offer
a full money back guarantee on any products purchased.



Kind regards



Allana Edwards

Retail Operations Manager

Ranger Camping & Outdoors Pty Ltd

Unit 7, 64 - 66 Bannister Rd

Canningvale WA  6155



P: 08 9456 4944

F: 08 9456 4955

M: 0488 007 589



www.rangeroutdoors.com.au



This communication (which includes any attachments) contains confidential,
proprietary or legally privileged information intended only for the
addressee.  If you are not the intended recipient, then any disclosure,
dissemination, copying or use of the information is strictly prohibited.  If
you have received this e-mail in error, please notify us immediately by
return e-mail and delete the original email and destroy any printed copy.
Any views expressed in this message are those of the individual sender,
except where the message states otherwise and the sender is authorised to
state them to be the views of the Company. No warranty is made that this
material is free from computer virus or other defect.





*From:* Andrew Priest [mailto:andrew@...]
*Sent:* Tuesday, 20 May 2008 2:18 PM
*To:* allana.edwards@...
*Subject:* Fwd: Ranger Camping's Returns/Refund Policy



Dear Ms Edwards

Today I emailed your O'Connor store requesting a copy of your company's
Returns/Refund policy.  I requested a copy of your company's return/refund
policy and got instead a response about a Mr Simpson whom I don't know, nor
did I ask for any information about.

The attached document indicates and I quote, "Ranger Outdoors does have a
fair and reasonable cash refunds policy which protects their interests
including full refunds" yet when requested, a copy of the policy is not
forthcoming. It therefore raises the question. Does Ranger Camping in fact
have a policy? If yes, why is that policy not being made available to
customers (and yes I am a customer)?

The response from  oconnor@... leaves a lot to be desired
Ms Edwards and does nothing to reassure me that Ranger Company has a fair
and reasonable  returns policy or that I should trust Ranger Company in the
future.

I look forward to your response and I hope a copy of your actual policy.


Regards
Andrew Priest


--
Churchlands, Western Australia, Australia
http://aushiker.com

No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.21/1455 - Release Date: 19/05/2008
5:04 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.21/1455 - Release Date: 19/05/2008
5:04 PM



--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

Thanks Dan. I have sent Alana Edwards an email.

Regards
Andrew Priest


2008/5/20 POS2 <oconnor@...>:

>  Dear Andrew
> To obtain a copy or clarification of the Ranger Policy, which is currently
> under review, please contact Alana Edwards at our head office. You can use
> this email link.
> allanna.edwards@...
>
> Sorry about the mix up.
> Regards
> Dan Dimitrijevich
> Store Manager
> ----- Original Message -----
>
> *From:* Andrew Priest <andrew@...>
> *To:* POS2 <oconnor@...>
> *Sent:* Tuesday, May 20, 2008 1:28 PM
> *Subject:* Re: Returns/refund Policy
>
> Dear ???
>
> Thanks for your quick response, however it is not your returns or refunds
> policy even though it is head as such. I would appreciate your a copy of
> your actual policy please, assuming one exists.
>
> Thanks
> Andrew Priest
>
>
> 2008/5/20 POS2 <oconnor@...>:
>
>>  Please find attached a copy of our policy and response.
>>     Thankyou for your time.
>>
>> ----- Original Message -----
>> *From:* Andrew Priest <andrew@...>
>> *To:* oconnor@...
>> *Sent:* Tuesday, May 20, 2008 1:12 PM
>> *Subject:* Returns/refund Policy
>>
>> Dear Ranger Camping
>>
>> I would appreciate please a copy of your returns/refund policy.
>>
>> Thanks
>> Andrew Priest
>>
>>
>> --
>> Churchlands, Western Australia, Australia
>> http://aushiker.com
>>
>>
>
>
> --
> Churchlands, Western Australia, Australia
> http://aushiker.com
>
>


--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

Dear Ms Edwards

Today I emailed your O'Connor store requesting a copy of your company's
Returns/Refund policy.  I received in response, instead unaddressed and
unsigned email from oconnor@... with the attached
document. The email showed a lack of professionalism and manners. It was not
addressed to me, even though I took the trouble of providing my name and yes
I do prefer my name to be used. I am a person with a name Ms Edwards. The
email was also unsigned, which is also showing a lack of manners and
courtesy to me. Most disappointing indeed.

The above notwithstanding, I requested a copy of your company's
return/refund policy and got instead a response about a Mr Simpson whom I
don't know, nor did I ask for any information about.

The attached document indicates and I quote, "Ranger Outdoors does have a
fair and reasonable cash refunds policy which protects their interests
including full refunds" yet when requested, a copy of the policy is not
forthcoming. It therefore raises the question. Does Ranger Camping in fact
have a policy? If yes, why is that policy not being made available to
customers (and yes I am a customer)?

The response from  oconnor@... leaves a lot to be desired
Ms Edwards and does nothing to reassure me that Ranger Company has a fair
and reasonable  returns policy or that I should trust Ranger Company in the
future.

I look forward to your response and I hope a copy of your actual policy.


Regards
Andrew Priest


--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

Dear All

FYI, this is the document I received from Ranger Camping in reponse to my
request for a copy of their Refunds/Returns Policy:


*REFUND AND EXCHANGE POLICY*
*An Important Message for all our Customers*
  Ranger Outdoors prides itself on its products and customer service.
Unfortunately an incident occurred in our O'Connor store recently regarding
our Refunds and Exchange
policy with a customer, Mr Ray Simpson.
This resulted in a wide distribution of an email by Mr Simpson. Some Ranger
Outdoors customers have
been telling us that they are concerned about our Refunds and Exchange
Policy as result of receiving
this email.
Let me state the following facts:
  •
  A misunderstanding did initially occur with Mr Ray Simpson. This was
regrettable, we have
apologised to Mr Simpson and have offered to do whatever he needs in order
to settle this
matter to his satisfaction, and we will continue to make that offer to him.
  •
  All of our customers can be assured that Ranger Outdoors does have a fair
and reasonable cash
refunds policy which protects their interests including full refunds.
Our existing Refund Policy already meets what is required under consumer
protection laws,
however we are committed to making it better and the policy is currently
under review to ensure it
is consistent with the expectations of our customers.
We will also be working to improve the communicating of our refunds policy
to our customers to
make sure this sort of unfortunate misunderstanding does not happen again.
If you need more information on these matters please contact:
  *Allana Edwards*
*Retail Operations Manager*
*Telephone:*
*(08) 9456 4944 Mobile: 0488 007 589*
*Email:*
  *allana.edwards@...*
  Alternatively, you can write to me at: PO Box 1582, Canning Vale WA 6970;
Fax: (08) 9456 4955
Ranger Outdoors was founded in Perth just over 24 years ago. With very
humble beginnings – our
growth to become Western Australia's leading retailer of outdoor products
and accessories is built on
fairness and value in serving our customers' outdoors needs – that will
never change as our number one
priority.
I can assure you that all the team at Ranger Outdoors will continue to work
as hard as we can to provide
better customer service, quality products and the best possible prices in
all of our stores for all of our
customers.
John Brown
*G*
  *ENERAL*
  *M*
  *ANAGER*


[Non-text portions of this message have been removed]

Dear ???

Thanks for your quick response, however it is not your returns or refunds
policy even though it is head as such. I would appreciate your a copy of
your actual policy please, assuming one exists.

Thanks
Andrew Priest


2008/5/20 POS2 <oconnor@...>:

>  Please find attached a copy of our policy and response.
>     Thankyou for your time.
>
> ----- Original Message -----
> *From:* Andrew Priest <andrew@...>
> *To:* oconnor@...
> *Sent:* Tuesday, May 20, 2008 1:12 PM
> *Subject:* Returns/refund Policy
>
> Dear Ranger Camping
>
> I would appreciate please a copy of your returns/refund policy.
>
> Thanks
> Andrew Priest
>
>
> --
> Churchlands, Western Australia, Australia
> http://aushiker.com
>
>


--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

Thanks Andrew.



Ralph



   _____

From: aushiker@... [mailto:aushiker@...] On
Behalf Of Andrew Priest
Sent: Tuesday, 20 May 2008 1:12 PM
To: aushiker@...
Subject: Re: [Aushiker] RANGER CAMPING REPLY



Hi Ralph

I have sent them an email.

Andrew

2008/5/20 Ralph Ditton <rdassetts@optusnet.
<mailto:rdassetts%40optusnet.com.au> com.au>:

> I attach the response from Ranger Camping O'Connor for your information
> that
> was sent to me.
>
> Please feel free to take up their offer.
>
> It would be nice to have the actual "Refund Policy"
>
>
>
> "Anyone that wants to know what our refund policy is and what actually
> happened please email us asking at oconnor@rangeroutdo
<mailto:oconnor%40rangeroutdoors.com.au> ors.com.au and we
> shall send you an attachment explaining all.
>
> Thank You."
>
> There was no name with the above apart from the email address which had
> "tloadin".
>
>
>
> Cheers
>
> Ralph Ditton
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> ------------------------------------
>
> Yahoo!7 Groups Links
>
>
>
>

--
Churchlands, Western Australia, Australia
http://aushiker. <http://aushiker.com> com

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]

Hi Ralph

I have sent them an email.

Andrew

2008/5/20 Ralph Ditton <rdassetts@...>:

> I attach the response from Ranger Camping O'Connor for your information
> that
> was sent to me.
>
> Please feel free to take up their offer.
>
> It would be nice to have the actual "Refund Policy"
>
>
>
> "Anyone that wants to know what our refund policy is and what actually
> happened please email us asking at oconnor@... and we
> shall send you an attachment explaining all.
>
>         Thank You."
>
> There was no name with the above apart from the email address which had
> "tloadin".
>
>
>
> Cheers
>
> Ralph Ditton
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> ------------------------------------
>
> Yahoo!7 Groups Links
>
>
>
>


--
Churchlands, Western Australia, Australia
http://aushiker.com


[Non-text portions of this message have been removed]

I attach the response from Ranger Camping O'Connor for your information that
was sent to me.

Please feel free to take up their offer.

It would be nice to have the actual "Refund Policy"



"Anyone that wants to know what our refund policy is and what actually
happened please email us asking at oconnor@... and we
shall send you an attachment explaining all.

          Thank You."

There was no name with the above apart from the email address which had
"tloadin".



Cheers

Ralph Ditton







[Non-text portions of this message have been removed]

No, you convince the salesman that he should recommend the one that you think
will be the one that you want, then it is still his recommendation, and you have
a legal comeback (abet through the courts). (hopefully the one you have
researched should match the salesman's recommendation - if both of you have the
same level of knowledge - the salesman's should know their product - a sad
lacking now days with shops having sales assistances who know how to drive the
till, and that's about the limit of their product knowledge)

Only if they inform you that the one you intend to purchase is not fit for
purpose (ie buying high heeled shoes for hiking)  then they are off the hook. Of
course a good lawyer is an advantage, but the you have spent more than the goods
are worth, but this is a good practice when buying high priced ticket items such
as a car or boat. You may even be able to claim damages as well as the refund of
the full purchase price. Remember that common sense isn't that common.

The best trick is to get an under-aged person ((legal age which is now 16 for
the credit act) - and they are allowed to lie about their age,)  to buy it on
credit - then unless it is a necessity for their income (not lifestyle) then
they get to keep the item and not pay for it. (again a good lawyer is an
advantage - but in this case its up to the credit company to make them pay
thought the legal system.) Over 16 and you can sue them for non payment. (hence
the reason for guarantors for juveniles)

Cheers,

Rob (Geraldton)

   ----- Original Message -----
   From: gmail
   To: aushiker@...
   Sent: Monday, May 19, 2008 6:13 PM
   Subject: Re: [Aushiker] FW: WARNING> Buyer Beware Of Ranger Outdoors Dismal
Non-RefundPolicy (12 April 2008)


   Hi Rob
   So if after hours of research you ask the salesperson what they recommend, do
you ignore that person and take the one that you researched or the one
recommended one?
   If you take the one you researched do you have any come back?
   Andrew_P2

   [Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]

Hi Rob
So if after hours of research you ask the salesperson what they recommend, do
you ignore that person and take the one that you researched or the one
recommended one?
If you take the one you researched do you have any come back?
Andrew_P2

[Non-text portions of this message have been removed]

Of interest - the statement "goods fit for purpose" - is if the
salesperson tells you that it meets a performance criteria, not if
you make a judgement yourself. So if buying anything always tell the
salesperson what you want to do with it then you have a claim that it
was not fit for purpose. (ie I want a generator that can be used to
run a 1000 watt microwave and they sell you a 500 watt generator then
you cna claim "not fit for purpose" when you get home and find it
doesn't work. - I now always ask salesperson to tell which item they
recommend to do the task (despite the fact I have already done the
hours of research.

Cheers,
Rob (Geraldton WA)





---- Original Message ----
From: jeelanamin@...
To: aushiker@...
Subject: Re: [Aushiker] FW: WARNING> Buyer Beware Of Ranger Outdoors
Dismal Non-RefundPolicy (12 April 2008)
Date: Mon, 19 May 2008 09:42:23 +0800

>Sorry to hear about your experience with Ranger Camping ralph, you'd
>think
>with the entry of BCF and Anaconda etc into the market place, Ranger
>Camping
>would have got their act together in the face of this competition.
>Clearly
>they're not interested in being keeping their customers happy.
>
>Just one thing you mentioned
>
>"Ranger Outdoors policy does not allow for any money on any item to
>be
>refunded even if the item is found to be damaged when opened and they
>don't have another in stock.. NO CASHBACK. The best you will get
>under
>this policy is a credit. Make up your own mind who you purchase
>from."
>
>this is actually illegal under our fair trading laws. If the item is
>damaged, or wrongly described and they are unable to replace with
>another
>one, you ARE ENTITLED to a full cash refund if this is what you want.
>We own
>several IGA so we're quite aware of what the consumer protection laws
>are.
>
>File a complaint with Fair Trading and let them handle it - a few
>phone
>calls to the owner by DOCEP should help them get their act together.
>HAving
>said that, as you simply changed your mind - i dont know how strong
>this
>case would be but from a customer relations POV, i agree, they should
>have
>given a refund.
>
>cheers
>Jeelan
>
>
>On 18/05/2008, Ralph Ditton <rdassetts@...> wrote:
>>
>>
>>
>> Sent: Thursday, May 15, 2008 7:25 AM
>> Subject: Fw: WARNING> Buyer Beware Of Ranger Outdoors Dismal
>> Non-Refund Policy (12 April 2008)
>>
>> Someone not very happy.
>>
>> **** Buyer Beware Of Ranger Outdoors *****
>>
>> Buyer Beware Of Ranger Outdoors Rigid No Money Refund Policy Before
>> You Buy Anything From Them !!!
>>
>> To Ranger Outdoors and Cc. hundreds of consumers that will read
>this email.
>>
>> I am writing about my conversations with staff and then the manager
>> of Ranger Outdoors O'Connor in WA on the 11th April 2008 in regards
>> to obtaining a refund on a generator I had bought a day earlier.
>The
>> unit was not suitable for the purpose for which it was bought and
>is
>> in 100% unused, untouched, still in box condition. The information
>> below is further to our conversations regarding a refund to which
>you
>> flatly refused to do.
>>
>> The law in W.A. as I have found out from D.O.C.E.P say's, 'you as a
>> business have legal right to remedy when:
>>
>> * The item has a fault the customer didn't notice when they bought
>> it'
>>
>> * The item isn't the same as described by the sales staff or
>> in advertising' ; or
>>
>> * *The item is not suitable for the purpose in which it was
>bought'.
>>
>> The law then says, 'what settlement you receive when you take the
>> goods back depends on what consumer law describes as 'Fair and
>> Reasonable'
>>
>> Ranger Outdoors do you think that when a customer (me) has made an
>> honest mistake and purchased a product that is not suitable for
>what I
>> bought it for (and you do not stock an appropriate replacement)
>that
>> the most 'fair and reasonable' remedy is to tell me you will not
>> refund one single cent of my $1399 that I gave you only 1 day
>earlier?
>>
>> Instead, after much conversation and 2 calls to the store owner
>> from the manager the best you would finally offer was a $1399
>voucher
>> to purchase other goods from your shop that as I tried so, so hard
>to
>> explain I SIMPLY DON'T NEED ! And after seeing 1st hand the way
>> Ranger Outdoors deals with attempted refunds I would not want to
>spend
>> it at your shop anyway. The manager did say a couple of times that
>he
>> could see my point but 'hey it is not worth losing my job over
>$1400
>> bucks'
>>
>> Coincidently at the same time I was talking with staff another man
>was
>> trying (banging his head up against a brick wall) to also obtain a
>> refund on some jerry cans that he had purchased that did not fit
>into
>> his jerry can holders when he got them home. He was told by a
>female
>> staff member NO REFUNDS. He was very flustered and interrupted my
>> conversation with the manager and demanded that he have the owners
>> direct phone number, to which he was refused as I was.
>>
>> Ranger Outdoors rule makers ask yourself how would you feel if you
>> paid $1400 for an item at a shop and when you got it home you found
>> out it was not suitable for your needs and you returned it? The
>staff
>> then tell you that they do not have an appropriate replacement and
>you
>> can't have ANY of your money back but here's a voucher for $1400 to
>> buy some stuff you simply don't need.
>>
>> SECONDLY. Why hide your refund policy from the consumer? Is it
>because
>> of the utter unfairness in it? Your refund policy is not displayed
>> clearly in your shop. I did not see anything on the doors, nothing
>in
>> the isles, on the walls etc. (for good reason I suspect) When it
>was
>> bought to your attention that your refund policy was not clearly
>> displayed in your shop you pointed out that your refund policy is
>> 'clearly written on the bottom of my docket' and this is just
>> stupidity as the money changes hands before the warning is given on
>> the receipt. Do you see my point ? If I did notice that your shops
>> have such a backwards non-refund policy I may not have purchased
>the
>> product in the first place (just in case) as maybe the man with the
>> jerry cans and many other people would not have either.
>>
>> THIRDLY AND LASTLY. As Ranger Outdoors is clearly having troubles
>> displaying and telling people of their non-refund policy and what
>will
>> happen if you dare ask for your money back I will help you.
>>
>> I have printed below the refund policies of some of the major
>> players in your industry as well as yours.
>>
>> Here is B.C.F 's refund policy which reads : If you are not 100%
>> satisfied with your purchase just let us know .We'll sort out the
>> problem or give you your money back .
>>
>> Mountain Designs refund policy reads : Should you change your mind
>> ,you are welcome to return most products , together with your proof
>of
>> purchase within 30 days of purchase to receive an exchange, credit
>or
>> refund. Excludes products such as climbing gear and underwear.. If
>> unsure whether our return policy covers your purchase please check
>> with one of our friendly team members.
>>
>> AND Ranger Outdoors refund policy : We trust you have made you
>> decision carefully as goods are non-refundable unless proven faulty
>> within warranty. In this event Ranger and supplier will access and
>> offer or replace, repair or credit.
>>
>> Ranger Outdoors policy does not allow for any money on any item to
>be
>> refunded even if the item is found to be damaged when opened and
>they
>> don't have another in stock.. NO CASHBACK. The best you will get
>under
>> this policy is a credit. Make up your own mind who you purchase
>from.
>>
>> Ranger Outdoors, as you are having difficulty displaying and
>letting
>> people know about your non-refund policy on the net (I could find
>many
>> others but not yours) and in your shops I WILL keep sending this
>email
>> many, many times to many different people to help you (and you can
>> count on it as I will send Ranger Outdoors Main office the sent
>list
>> when I have finished). Those customers can then make an informed
>> decision as to who they purchase goods from.
>>
>> Mark my words I am going to email EVERY fishing club, fishing
>forum,
>> fishing charters, camping and scout clubs , tracking clubs, outdoor
>> education departments, 4WD clubs, Campervan and Motor-home club of
>> Australia and forums (they alone have 51500 members of which I am
>> one) and any and every potential customer so they can let their
>> members (your customers) know exactly what they are up against. I
>will
>> also email this to all competitors in this industry so if they have
>> fairer refund policies they can compare theirs to yours and others
>and
>> let their customers know if they choose. As many customers would
>agree
>> refund policies are important before choosing which shop to
>purchase
>> from.
>>
>> CONCLUSION: Ranger Outdoors, if you do consider yourself 'Western
>> Australia's biggest and best retailer of outdoor products' and 'The
>> leader of the outdoor industry in the W.A. market' as your website
>> says then why not back your claims up with a refund policy to
>match?
>>
>> Or if you do really think that your non-refund policy is fair and
>> that of the 'industry leader' then display it clearly for all to
>see
>> on the net and throughout your shops.
>>
>> Note: The Department of Consumer and Employment Protection will
>send
>> to any business free signage to show people exactly where your
>policy
>> is written within your shop.
>>
>> P.S. To all people concerned... If you have received this email and
>> you believe the content to be Fair and Reasonable please forward it
>> to everyone you know who purchases fishing, camping, 4WD or hiking
>gear.
>>
>> Ray Simpson.
>>
>> South Fremantle
>>
>> W.A. 6162
>>
>> __________ NOD32 3092 (20080512) Information __________
>>
>> This message was checked by NOD32 antivirus system.
>> http://www.eset.com
>>
>> __________ NOD32 3095 (20080513) Information __________
>>
>> This message was checked by NOD32 antivirus system.
>> http://www.eset.com
>>
>> No virus found in this incoming message.
>> Checked by AVG.
>> Version: 7.5.524 / Virus Database: 269.23.16/1430 - Release Date:
>> 13/05/2008 7:31 AM
>>
>> No virus found in this outgoing message.
>> Checked by AVG.
>> Version: 7.5.524 / Virus Database: 269.23.16/1430 - Release Date:
>> 13/05/2008 7:31 AM
>>
>> ----- End forwarded message -----
>>
>> _____
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>
>
>
>--
>"At the close of life the question will be not how much have you got,
>but
>how much have you given; not how much have you won, but how much have
>you
>done; not how much have you saved, but how much have you sacrificed;
>not how
>much were you honoured but rather how much have you loved and
>served."
>
>
>[Non-text portions of this message have been removed]
>