Hi Canberra IA’s.
My name is Ryan, I’m an IA, and I’m a new member.
I’m working on what I’m calling a Community based Intranet. It’s an intranet for a WoG portfolio where officers can add and tag their own content.
The challenge I’m facing and hoping to get some of your points of view is:
How to manage scope change as the number and types of users increase?
As the site is gaining popularity and use, the types of users and what they are looking for is also changing (not radically, but noticeable). I can’t keep up with the demand as each new business area comes online and wants to do their own thing.
How do I keep people interested and motivated while telling them no?
Since it’s a community site and thus relies on people adding their own content in order to be successful (and useful), how do I divert their attention from what they think they want...?
Cheers
Ryan
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