Hi all,

Here is another example of keeping customers informed; this time from
American firm Fair Isaacs (credit rating service similar to Baycorp in
Australia). Also a good example of social networking as a customer
service aid.

http://is.gd/2RSev

If you are interested a deep dive, you can read the lengthy post in Luis
Suarez' blog about social computing.
http://is.gd/2RU41

Cheers,
Bernie Clark

--- In qkm@..., "Mike Quinlan" <mike.quinlan@...> wrote:
>
> Bernie many thanks good luck with your return to stress(sorry)
consultancy)
>
>
>
> Mike Quinlan
>
> Email: mike.quinlan@... <mailto:mike.quinlan@...
>
> Mobile: 0409 057 760
>
>
>
>
>
> From: qkm@... [mailto:qkm@...] On Behalf
Of bernie.clark70
> Sent: Friday, 28 August 2009 7:05 AM
> To: qkm@...
> Subject: [qkm] Re: KM over Coffee, 27/8/2009, 8:00
>
>
>
>
>
> Hello all,
>
> A good session yesterday, with the largest turnout for some time (8
members).
>
> Cory suggested we review the KMAus09 brief highlights from Andrew
Mitchell: available on slideshare
http://www.slideshare.net/Andrew.W.Mitchell/some-brief-points-from-km-au\
stralia-2009
>
> Dave Snowden provided a good summary of his keynote and Day 2 in his
blog - here is Dave's commentary on Cory's session.
http://www.cognitive-edge.com/blogs/dave/2009/08/kmaus09_final_session_c\
ory_com.php
>
> Mike Quinlan queried how a company might keep its customers
> informed, particularly the younger customers who seemed singly focused
on price. Allstate, the largest publicly held personal lines insurer in
the United States created the Good Hands Community
http://www.goodhandscommunity.org/n/pfx/forum.aspx?webtag=aghhome.
>
> The genesis of the community is discussed in the Fast Forward blog (in
two parts),
http://www.fastforwardblog.com/2009/07/29/allstate%E2%80%99s-social-medi\
a-experimentation-and-adoption-experiences-through-the-good-hands-commun\
ity-part-one-%E2%80%93-background-and-blogs/
>
> Hope this helps. See you next month!
>
> Cheers,
> Bernie Clark
>
>
> --- In qkm@... <mailto:qkm%40yahoogroups.com.au> ,
qkm@... <mailto:qkm%40yahoogroups.com.au> wrote:
> >
> > Reminder from: qkm Yahoo!7 Group
> > http://au.groups.yahoo.com/group/qkm/cal
> >
> > KM over Coffee
> > Thursday 27 August 2009
> > 8:00 - 10:00
> > (This event repeats every month on the last Thursday.)
> > Location: Shingle Inn Cafe, Brisbane Square
> > Street: Cnr George & Queen Streets
> > City State Postcode: Brisbane QLD 4000
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> >
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Be prepared to share and learn.
> >
> > RSVP to the group list before the event.
> >
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