Hello Everyone
I have copied this message which has been posted on the RMAA
listserv - thought it might be of interest to the members of this
site.  I could not attach the registration form, so have included
the web address where you will find it.

http://www.rmaa.com.au/docs/events/displayEvent.cfm?ID=208

Kindest regards
Lucy Schelberg

In recognition that information management is as much an issue in the
private sector the RMAA Queensland Branch is pleased to offer this
informal
lunch for interested private sector participants at the reduced
member
rate.

For further information please see the attached registration form.


Information Management Not Just for the Public Sector
It comes as no surprise in a knowledge economy that information
management
is critical for all organisations.  Making the processes of
capturing and
managing information in the easiest way possible will reduces staff
resistance and increases the likelihood of a resource rich corporate
memory.

Join us on May 29, 2007 for an informal lunch with Anne Cornish of
Records
Solutions.  Anne will share with us her views on how to manage your
information the easy way through the use of tools and processes and
will
consider the issues and possible solutions currently being
experienced by
all organisations when trying to manage information
In recognition that information management is as much an issue in the
private sector the RMAA Queensland Branch is pleased to offer this
informal
lunch for interested private sector participants at the reduced
member
rate.

For further information please see the attached registration form.

Hello,

Please take a minute and fill out our survey and the person who has the
best response to

"What is Knowledge Management"

http://www.ark-group.com/Surveys/TakeSurvey.asp?SurveyID=6LM3l4002l51K

will win a free pass to KM Australia 2007  www.kmaustralia.com

All the best,

Ark Group KM Research

http://f.chtah.com/i/14/496245957/cpn_40off_book_AUNZ_20070316.html

Cory
Fyi
Thanks

Russell Neuendorf
Director Organisational Performance Unit
Queensland Fire and Rescue Service
Department of Emergency Services
Telephone 0418187330

This message has been sent from my BlackBerry

----- Original Message -----
From: Bruce Budge
To: Russell Neuendorf
Sent: Fri Mar 16 11:09:46 2007
Subject: RE: [qkm] Searching for a phrase...

One suggestion was 20/20 Hindsight

________________________________

From: Russell Neuendorf
Sent: Friday, 16 March 2007 8:13 AM
To: Bruce Budge
Subject: FW: [qkm] Searching for a phrase...


Bruce

In case you have something to contribute that is useful...

Thanks

Russell Neuendorf
Director Organisational Performance
Office of the Commissioner
Queensland Fire and Rescue Service
Department of Emergency Services

Telephone 07 3247 8021
Mobile      0418 187 330


________________________________

From: qkm@... [mailto:qkm@...] On Behalf Of Cory Banks
Sent: Thursday, 15 March 2007 9:18 PM
To: ActKM Discussion List; qkm@...
Subject: [qkm] Searching for a phrase...



Your assistance is required.

I am currently modifying some coaching materials for After Action Review & Peer Assist facilitators and I am looking for a term to describe why findings from these activities should be recorded and made available for people who were unable to participate directly or may join the organisation next week.

I am describing this with anecdotes but would also like to give it a 'name' and think something might already exist. My brain seems to be asleep. Things that came to mind were 'future proofing' or 'time independence' but I feel these don't adequately describe what I am trying to communicate, nor do they exactly roll off the tongue.

I realise I may get some verbose verbage from this community but I am willing to start with some multisyllabic terms and try and bring it back to plain english from there. If someone has already done this then that saves me some time. (Not cheating,  just working smarter)

Thanks

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza <http://www.linkedin.com/in/corza> 

Knowledge Sharing and the Ageing Workforce

Date: Thursday 29 March 2007
Time: 14:30 - 16:30
Location: Community Room - BCC Library, Brisbane Square
Street: 266 George St

Many organisations are facing the challenge of a loyal but retiring work force contrasted with a new generation who are happy to swap roles and companies frequently. In either scenario the company loses valuable knowledge. Often organisational strategies focus around recruiting and retention but neglect to examine actual work processes and critical decision making. They neglect to create processes for knowledge transfer and harvest learnings to be re-integrated in a useful manner.

Come along to gain an insight into how knowledge management practices can help alleviate concerns by finding ways of targeting and addressing such issues.

Presentation

Guest presenter, Tess Brook, will cover a range of topics including:

> Keeping it real – understanding the organisations operating maturity
> Capability of change
> Strategic decision making
> Organisational decision making
> Operational decision making
> Capacity to remember

Practical Application

Tess will also provide a practical framework for identifying key decision points in processes which are consequently critical points of knowledge transfer.

Please RSVP to host, Chris Young cyoung@... by COB Monday 26 March 2007.

Cory,
What a fantastic idea!  I've now added another few from my shelves. I
have to say, these ones never collect dust.

I also could not speak highly enough of one of your suggestions -
Learning to fly!  It would have to be the best, practical, easy to
understand and logical books I've read on KM.  The new edition also
comes with a cd in the back which provides templates etc.  Just
fantastic.

Have a look at the list under Database (in the pink column on the left
of the yahoo screen).

Has anyone got any other goodies or comments on those already listed?

Cheers
Chris

Greetings,

The following site  (Web 2.0 site directory)  might be of interest -
it has tagged a bunch of web  2.0 site is http://www.go2web20.net/

Regards
Denise

I received an email newsletter from Emerald Insight (online journals) the other day and it included a trial offer to their new Management First product offering.

Basically they have created a number of toolboxes related to specific topics and made them avaialble through a searchable interface. The resources in the toolbox vary from Journal Articles, Executive Summaries, Guru Interviews, Management Reviews and Management Briefings.

The Topics include Management and Leadership, Marketing, Change Management, Strategy, Human Resources, Knowledge Management, Healthcare Management, e-business/IT/Finance, Quality Management and Public Sector.

The subscription would normally cost a bit over $4000 AUD per annum but they are currently offering a free 14 day trial.

Have a look and see if there is anything you might like. http://first.emeraldinsight.com/index.htm

Have a good weekend.

Cory

Time to scan the bookshelf and share a list of your recommended resources on Knowledge Management.

Share your experiences with the models and methods of different authors by replying to this post.

Here are some on my shelf to get us started:

• Learning to Fly - Chris Collison & Geoff Parcel : Best practical KM resource there is.
• Working Knowledge - Thomas Davenport & Larry Prusak : My first KM read that started me on this journey.
• The Hidden Power of Social Networks - Rob Cross & Andrew Parker : Great information on the mapping and analysing Social Networks.

Also load your recommended titles into the Recommended Reading database on the site here:

http://au.groups.yahoo.com/group/qkm/database?method=reportRows&tbl=3

I would like to provide this list to a few of the bookstores in town and see if they can at least get one copy onto their shelves.

Happy reading.

Cory

We are running a one day workshop on organisational network analysis
(ONA) or if you prefer, SNA in Sydney on March 20th. We are couching
ONA, which is clearly an analytical technique, within a change
management framework (still negotiating with the partners on this…so
can't reveal details as yet). We will be reviewing a selection of the
20+ ONA projects we have undertaken in a "lessons learned" manner, so
no hiding here! There will also be a bit of hands on, where you get to
do the fun bits in ONA…playing around with the maps. Also the first 15
registrants get a free copy of Rob Cross and Andrew Parker's book
on "The Hidden Power of Social Networks". Information is on the web
site below, or a direct link to the course information is at
www.optimice.com.au/course

Laurie Lock Lee

sorry for any cross-postings

Knowledge Transfer and Retention for an Ageing Workforce

Aligning KM and HR strategies to harness knowledge and ensure the
long term success of your organisation
29-30 March 2007
Quay West Suites Sydney

http://www.arkgroupaustralia.com.au/events-knowledgetransfer.htm


This masterclass will provide an interactive environment that will
enable you to:

„X Build a business case for why knowledge transfer and
retention is crucial to your

organisation
„X Take an integrated approach to knowledge, age management and
HRM
„X Understand knowledge continuity methodology
„X Find a retention and knowledge management that fits your
organisation


Masterclass leader:

Damien Woods
Senior Consultant, Centre for Business Work and Ageing
Swinburne University of Technology


With presentation by:
Catriona Byrne, Director
SageCo

Brisbane Catholic Education is seeking qualified candidates for
the following metadata position:

http://www.bne.catholic.edu.au/public/Apps/job_listing/default.asp?a=j&jid=1902&p=1

Thank  you,

Robyn Rebollo

For those out there who may be working in Lotus land there is a
demonstration of their new collaboration suite taking place in
Brisbane.

Details at the following site: http://www-8.ibm.com/events/au/lcty07/

Thanks

Cory

Dave Snowden has updated his blog with a reflection on the use of public transport and his visit to Brisbane.

http://www.cognitive-edge.com/2007/01/why_i_avoid_taking_a_taxi.php

I am keen to hear what people thought of the breakfast this week. Thanks for those who did provide feedback already.

What sort of ideas has this sparked? How do you think you could use some of the concepts/tools in your situation. Share your ideas.

I have listed below some of the references made and looking to upload some notes to the files area.

Keen to hear from you.

Thanks

Cory Banks

• There is a Cognitive Edge Software demonstration at the Brisbane City Council, this afternoon at 3:30pm. 4th Floor, BCC Learning Centre, TC Beirne Building, Fortitude Valley. Access through arcade between Brunswick St Mall and Chinatown Mall.
• Dave will be speaking at the KM Australia Conference (www.kmaustralia.com) and the APQC KM Conference (http://www.apqc.org/promos/marketing/services/KM07_Overview.html)
• Cognitive Edge accreditation events are listed on http://www.cognitive-edge.com/calendar.php

• Dave Snowden / Cognitive Edge - www.cognitive-edge.com
  Here you will find Dave's blog and a number of open source resources related to narrative and complexity.
• Society of Organisational Learning Australia - www.solaustralia.org
  Here you will find a number of courses held by SOLA based on the the Cognitive Edge concepts and methods.
• Queensland Knowledge Management Forum - http://au.groups.yahoo.com/group/qkm/
  This is the email list and website for the QKM Forum. You need to register and apply to enter. Copies of presentations, links, event details and the distribution list is managed through this site.
• basketball movie.mov – available at http://viscog.beckman.uiuc.edu/grafs/demos/15.html

• Wisdom of Crowds - James Surowiecki
• Tipping Point - Malcolm Gladwell
• The Curious Incident of the Dog in the Night Time - Mark Haddon
• Other recommended reading: http://www.cognitive-edge.com/recommended_reading.php

Date: Tuesday, 30 January 2007

Time: 7:30 am to 9:00 am

Venue: Level 17, Suncorp Centre, 36 Wickham Terrace, Brisbane

Cost: Gold Coin (for Breakfast)

RSVP: Cory Banks by COB Friday 19 Jan.

I thought people might like to know what is going on in the world of KM Benchmarking.

APQC is pleased to announce the best-practice partner organizations for its latest knowledge management benchmarking study, Retaining Today's Knowledge for Tomorrow's Work Force. The best-practice organizations are The Aerospace Corp., Fluor Corp., Michelin, NASA, and Rolls-Royce. Each best-practice organization was selected based on its outstanding knowledge retention and transfer (KR&T) strategies and practices.

Visit www.apqc.org/studies/krt for more information on this
study.

Merry Christmas.

Cory Banks

I hope someone out there can help me because I am wracking my brain trying to remember this technique used for knowledge capture.

I think it goes something like this...

After an activity participants are put through a series of interviews gathering their perspectives on what happened. This is then written up in a two column format with the  participants comments in the left column and analyst & 'manager' comments in the right.

I think this technique has the word 'history' in it's name but I cannot recall it with any certainty.

Can anyone help with reuniting me with my lost technique?!?

Thanks

Cory Banks