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#84 From: qkm@...
Date: Fri Feb 9, 2007 9:42 pm
Subject:: QKM Forum February Event, 20/2/2007, 7:45
qkm@...
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Reminder from:   qkm Yahoo!7 Group
 
Title:   QKM Forum February Event
 
Date:   Tuesday 20 February 2007
Time:   7:45 - 10:00
Next reminder:   The next reminder for this event will be sent in 5 days, 2 minutes.
Location:   Thiess Centre, Level 5, 179 Grey Street, South Bank, 4101
Street:   Thiess Centre, Level 5, 179 Grey Street
City State Postcode:   South Bank, Qld, 4101 Map
Phone:   Chris Young (07) 3002 9524
Notes:   Please join us to learn a practial KM activity which you can apply in your own workplace, contribute to the 2007 suite of topics for the QKM community & share your knowledge.
 
Copyright © 2007  Yahoo! Australia NZ Pty Limited. All Rights Reserved | Terms of Service | Privacy Policy

#83 From: "Cory Banks" <cory.banks@...>
Date: Wed Jan 31, 2007 11:57 pm
Subject:: Dave's Farewell to Brisbane
twostoreycory
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Dave Snowden has updated his blog with a reflection on the use of public transport and his visit to Brisbane.

http://www.cognitive-edge.com/2007/01/why_i_avoid_taking_a_taxi.php


#82 From: "Cory Banks" <cory.banks@...>
Date: Wed Jan 31, 2007 11:07 pm
Subject:: Naturalistic Sense-making - Dave Snowden Breakfast
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I am keen to hear what people thought of the breakfast this week. Thanks for those who did provide feedback already.

What sort of ideas has this sparked? How do you think you could use some of the concepts/tools in your situation. Share your ideas.

I have listed below some of the references made and looking to upload some notes to the files area.

Keen to hear from you.

Thanks

Cory Banks


Events


Websites

  • Dave Snowden / Cognitive Edge - www.cognitive-edge.com
    Here you will find Dave's blog and a number of open source resources related to narrative and complexity.
  • Society of Organisational Learning Australia - www.solaustralia.org
    Here you will find a number of courses held by SOLA based on the the Cognitive Edge concepts and methods.
  • Queensland Knowledge Management Forum - http://au.groups.yahoo.com/group/qkm/
    This is the email list and website for the QKM Forum. You need to register and apply to enter. Copies of presentations, links, event details and the distribution list is managed through this site.
  • basketball movie.mov – available at http://viscog.beckman.uiuc.edu/grafs/demos/15.html

Books



#79 From: <rebecca.rodgers@...>
Date: Tue Jan 16, 2007 4:48 am
Subject:: Intranet Leadership Forum
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Hi All
I am sure a number of you are familiar with Step Two Designs and the work of James Robertson around Intranets and all things KM.  They have launched a Intranet Leadership Forum which is a professional community for intranet managers and teams to share ideas.  Membership also includes a number of 1/2day workshops per year as well as a two day intensive workshop per year.  There are also a number of other benefits (see their website http://www.intranetleadership.com.au/index.php).
 
I have just joined the forum and I know there are also a number of other law firms and large companies that either have or are going to join out of Brisbane.  Thought some of you might be interested.
 
If you would like more information, their website has all the details or you can email the forum manager Catherine Grenfell
 
Kind regards
Rebecca
 

Rebecca Rodgers
IT/Knowledge Business Analyst
Blake Dawson Waldron

Tel: + 61 7 3259 7246
Fax: + 61 7 3259 7111
rebecca.rodgers@...
www.bdw.com

123 Eagle Street Brisbane Qld 4000 Australia
DX 226 Brisbane

NOTICE
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#74 From: "Cory Banks" <cory.banks@...>
Date: Fri Jan 5, 2007 12:29 am
Subject:: QKM Update ~ January 2007
twostoreycory
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QKM Update

January 2007

Welcome to the January edition of the QKM Update. 
Here you will find information on next months events and activities.
 

Welcome Back
 
Happy New Year!! Welcome back. We hope you had a safe and enjoyable Festive Season with friends and family.
 
We are looking forward to an exciting year of knowledge sharing, discussion, debate and support from the QKM Community.
 
We look forward to meeting up and helping out throughout the year.
 
All the best.
 
QKM Steering Committee
(Belinda Thompson, Karyn Cullen, Chris Young, Christine Johnston, Glen McClain, Chris Manning, Cory Banks)

Next Event
 
Dave Snowden Breakfast Confirmed
 
I have previously mention that Dave Snowden will be visiting the sunshine state again to run a Cognitive Edge Acreditation Course in Brisbane 29-30 Jan with SOLA.
 
We received tremendous feedback from Dave's visit last year and are overjoyed that he has agreed to come and speak with us again.
 
Details are as follows:
Date: Tuesday, 30 January 2007
Time: 7:30 am to 9:00 am
Venue: Level 17, Suncorp Centre, 36 Wickham Terrace, Brisbane
Cost: Gold Coin (for Breakfast)
RSVP: Cory Banks by COB Friday 19 Jan.
NB: Please make sure you RSVP as you will need to be added to a guest list for Security at the front door.

The Year Ahead
 
The Steering Committee will be meeting on the Tuesday 23 January 2007 to look at the agenda for 2007. We are looking at running themes for forums in line with the lifecycle of a KM program (FEB: Investigation; MAR: Planning, APR-JUL: Initiatives; AUG: Performance etc..).
 
If anyone would like to volunteer to speak of their experiences at the forums or if they can recommend other people who are in Brisbane or may be visiting throughout the year, please contact Cory Banks .

We look forward to see ign you for Breakfast on the 30th
 
Thanks
 
QKM Steering Committee
 

#73 From: "Belinda Thompson" <bthompson@...>
Date: Fri Dec 29, 2006 6:45 am
Subject:: Happy New Year & QLD KM Forum in 2007!
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Merry Christmas and Happy New Year to all Queensland KM Forum members! 
Thank you for all of your support in 2006 and we look forward to catching up with you all in 2007.  
 
The QLD KM Forum will kick off again in late January / early February 2007. 
Keep an eye out for Forum dates which will be posted by the Queensland KM Forum Steering Committee.  
 
All the best! 
 
On behalf of the QLD KM Forum Steering Committee
 
 
Belinda Thompson
National Knowledge & Information Manager
 
BDO Kendalls - Brisbane Office
Level 16, 300 Queen Street
Brisbane Qld 4000
 
Telephone:  61 7 3237 5688
Mobile:  0412 245 226
Fax:  61 7 3221 9227
E-mail: 
bthompson@...
Website:  www.bdo.com.au

 

--------------------------------------------------------------------------------

The partners and staff of BDO Kendalls wish you a merry Christmas and a prosperous new year!
Contact your nearest BDO office today on 1300 138 991, or visit http://www.bdo.com.au/


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#72 From: "Cory Banks" <cory.banks@...>
Date: Mon Dec 18, 2006 12:47 pm
Subject:: Re: Let it Snowden
twostoreycory
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My apologies for the few link mistakes in the update email.
 
In the last article there were links to the old site and email address at Smartgroups.
 
Sorry for that. The site can be found using the link at the top of the page ( http://au.groups.yahoo.com/group/qkm ).
 
Thanks
 
Cory

 

#69 From: "Cory Banks" <cory.banks@...>
Date: Mon Dec 11, 2006 6:50 am
Subject:: APQC KM Benchmarking Study
twostoreycory
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I thought people might like to know what is going on in the world of KM Benchmarking.

APQC is pleased to announce the best-practice partner organizations for its latest knowledge management benchmarking study, Retaining Today's Knowledge for Tomorrow's Work Force. The best-practice organizations are The Aerospace Corp., Fluor Corp., Michelin, NASA, and Rolls-Royce. Each best-practice organization was selected based on its outstanding knowledge retention and transfer (KR&T) strategies and practices.

Visit www.apqc.org/studies/krt for more information on this
study.

Merry Christmas.

Cory Banks


#51 From: "Belinda Thompson" <bthompson@...>
Date: Thu Oct 19, 2006 12:39 am
Subject:: This afternoon's presentation...
b_p_thompson
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Hi all
 
I thought you might be interested to note that a copy of the presentation Graham Durant-Law will be making this afternoon on Network Analysis is available on his website.  http://www.durantlaw.info/my_papers.htm (see Other Presentations)
 
See you this afternoon!
 
Belinda Thompson
National Knowledge & Information Manager
 
BDO Kendalls - Brisbane Office
Level 16, 300 Queen Street
Brisbane Qld 4000
 
Telephone:  61 7 3237 5688
Mobile:  0412 245 226
Fax:  61 7 3221 9227
E-mail:  bthompson@...
Website:  www.bdokendalls.com.au
Is your business GROWING?

If you would like to grow your company,
contact your nearest BDO office today on 1300 138 991,
or visit http://www.bdokendalls.com.au/

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A full version of the BDO Kendalls disclaimer, and our Privacy statement,
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emailing enquiries@...

#44 From: qkm@...
Date: Thu Oct 5, 2006 9:58 pm
Subject:: QKM Forum - The 'M' Word, 10/10/2006, 8:00
qkm@...
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Reminder from:   qkm's Calendar
Title:   QKM Forum - The 'M' Word
Date:   Tuesday 10 October 2006
Time:   8:00 - 9:30
Repeats:   This event does not repeat.
Location:   BDO Kendalls (HSBC Building Level 18, 300 Queen Street)
Street:   Level 18, 300 Queen Street
City State Postcode:   Brisbane 4000 QLD
Description:   The October session of the QKM Forum will focus on the 'M' word - that is, measurement. While others may skirt around the topic, we're going to get our hands dirty with the issue of practical implementation. Bring along any knowledge management measurement frameworks you've utilised in the past as there may be an exercise or two involved. With an exciting line up of guest speakers, including Dr Kate Andrews (Partner, Intellectual Capital Services, BDO Kendalls) and Performance Measurement consultant Stacey Barr, this is a must attend event. See you there!
Copyright © 2006  Yahoo! Australia NZ Pty Limited. All Rights Reserved | Terms of Service | Privacy Policy

#43 From: "Cory Banks" <cory.banks@...>
Date: Tue Oct 3, 2006 3:36 am
Subject:: Desperately seeking technique....
twostoreycory
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I hope someone out there can help me because I am wracking my brain trying to remember this technique used for knowledge capture.

I think it goes something like this...

After an activity participants are put through a series of interviews gathering their perspectives on what happened. This is then written up in a two column format with the  participants comments in the left column and analyst & 'manager' comments in the right.

I think this technique has the word 'history' in it's name but I cannot recall it with any certainty.

Can anyone help with reuniting me with my lost technique?!?

Thanks

Cory Banks


#40 From: "Cory Banks" <cory.banks@...>
Date: Wed Sep 27, 2006 11:34 pm
Subject:: Measuring Capacity for Change
twostoreycory
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Most things I do are about improvement. But in order to improve we must change. In relation to Lessons Learnt I think someone once said that you haven't learnt the lesson until you have effected change.

I am trying to gain an understanding of how you go about measuring the capacity of your organisation and its people to change.

There are obviously personality traits that can be identified. There is also a cultural aspect. Even experience of success/failure of previous attempts at change.

I am not expecting a silver bullet for this but would be interested to know how people may have gone about measuring the capacity for change.

Thanks

Cory Banks


#34 From: "Cory Banks" <cory.banks@...>
Date: Mon Sep 18, 2006 12:50 pm
Subject:: Personal Document Management
twostoreycory
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I have compiled the results I received relating to Personal Document Management, from across the QKM & actKM groups, into a page on the QKM Wiki.
 
 
If you have any further comments or recommendations please send them to the group or edit the Wiki.
 
Thanks for those who chipped in.

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza

#33 From: "Cory Banks" <cory.banks@...>
Date: Mon Sep 18, 2006 12:42 pm
Subject:: Strategic Drivers
twostoreycory
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Ladies & Gentlemen,
 
In order to prepare for a relevant future presentation relating to how KM can support common strategic drivers, we have set up a database on the QKM Yahoo website where members can enter their top three strategic drivers for their organisation.
The group can then discuss the most common strategic themes and how KM supports the themes.
 
Discussion will then be collated and presented back to the group at a future forum.
 
We have so far had four members enter records. For those who have not done so, can you please visit the site and enter your top 3 into the database.
 
Thanks

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza

#32 From: "Cory Banks" <cory.banks@...>
Date: Mon Sep 18, 2006 12:35 pm
Subject:: QKM Group on LinkedIn
twostoreycory
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Ladies and Gentlemen,
 
In order to improve the opportunty to network with our KM Community we have created a group on the social networking tool LinkedIn - http://www.linkedin.com/ 
 
I have noticed that a number of members already have profiles in LinkedIn so for the moment we have set up a group that allows members to contact each other without the need for invitations.
 
Please visit the following link to join the group.
If you have any questions about the group or LinkedIn please let me know.
 
Thanks

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza
 

#29 From: "Nev Schefe" <nev_schefe@...>
Date: Fri Sep 15, 2006 2:49 am
Subject:: Re: Personal Document Library
nev_schefe
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Hi Corey

I developed a little MS Access tool several years ago to manage my
printed documents. Nothing fancy here, but it allows me to capture
author, title, source etc. and print the metadata on a cover sheet
prior to me putting it away and able to be retieved later by wildcard
search on any metadata field. It also allows me to distribute the
document across a filing system which aligns with a BCS. If I can
work out how, I will attach a copy - feel free to do with it what you
want. (Maybe I will just upload to the files area in QKM).I have left
some data (which is not confidential) to give you an idea of how I
used it. I found it invaluable during 4 years of research because I
was able to recall key components of a document I had seen, but not
say author details. A simple search, provided the concept is captured
in the metadat, locates the document. During this
time I also used Endnote (a commercial package) to assist in
bibliographic activities but found the search facility in this not to
be appropriate for my way of thinking. (I have considered developing
a tool to link my Endnote libraries with the personal FileManager,
but ...).

For PDF properties management I use a product called PDFill
(http://www.pdfill.com/). When a PDF has been edited, this product
allows changes to some of the properties, but have not investigated
this too much - but what do you expect for US$20?

Regards
Nev

#28 From: "Russell Neuendorf" <rneuendorf@...>
Date: Tue Sep 12, 2006 3:34 am
Subject:: RE: Personal Document Library
russelln2105
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Cory
 
This request is close to the search for the Holy Grail.  I agree with the question but with the caveat that I am probably not as structured in terms of meta data as you but good with relationships of information and remembering visual clues or key words.  So I am clear that we have to look at the way we work and hook it into that or it will not meet our needs.  I agree that looking at an enterprise tool is a waste of time but I am still interested in where solutions such as groove and SharePoint are going.
 
I continue to look for solutions that facilitate collaboration and knowledge management at different levels.  My personally captured reference information across various sources such as email and on the computer is the primary area.  Like your experience there are a few options that come close but just don't quite do it.
 
So good luck.  I don't have an answer and I await the solution you find.....
 
Thanks
 
Russell Neuendorf
Director Organisational Performance
Office of the Commissioner
Queensland Fire and Rescue Service
Department of Emergency Services
 
Telephone 07 3247 8021
Mobile      0418 187 330
Facsimile 07 3109 7263
 


From: qkm@... [mailto:qkm@...] On Behalf Of Cory Banks
Sent: Monday, 11 September 2006 11:03 PM
To: actkm@...; qkm@...
Subject: [qkm] Personal Document Library

I am a hoarder.
 
I wouldn't say that I have read everything I have downloaded but there is plenty of stuff I have grabbed when I had the opportunity and felt that it could come in handy someday in the future. (Some of this from topics raised in this forum.)
 
The problem is it's now becoming difficult to keep track of it all. With numerous file naming conventions (try figuring out what 0,22,34,9.pdf is without opening the file) and linear directory structures it just doesn't fit.
 
I initially just used Google Desktop and have been doing ok with that. I have started using TiddlyWiki for something a bit less structured for capturing thoughts and ideas and have a Personal Brain for a groovy graphical interface to show relationships.
 
I am now looking for something that allows me to do some basic personal document management, that sits on my PC and doesn't require me to install special server/db software. I am not quite to the stage of having a seperate server but I am sure I will get there eventually.
 
Taxonomy/Categorisation = Yes (Multiples even better). Metadata = Yes. This is how I think and how I want to work.
 
I would like you to share what tools you use to manage your own files. So what do you have under the bonnet? Not interested in 'Enterprise' tools.
 
Oh and of course I am only considering open source.
 
I have looked at Knowledge Tree (needs AMP stack - Apache/MySQL/PHP) and jLibrary (Java powered).
 
Also can anyone recommend a PDF document properties editor? (Craving to get useful metadata in there.)
 
I will co-ordinate responses and find somewhere accessible to put them (http://qkm.wikispaces.com/).

Thanks in advance.

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza
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#27 From: "Cory Banks" <cory.banks@...>
Date: Mon Sep 11, 2006 1:03 pm
Subject:: Personal Document Library
twostoreycory
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I am a hoarder.
 
I wouldn't say that I have read everything I have downloaded but there is plenty of stuff I have grabbed when I had the opportunity and felt that it could come in handy someday in the future. (Some of this from topics raised in this forum.)
 
The problem is it's now becoming difficult to keep track of it all. With numerous file naming conventions (try figuring out what 0,22,34,9.pdf is without opening the file) and linear directory structures it just doesn't fit.
 
I initially just used Google Desktop and have been doing ok with that. I have started using TiddlyWiki for something a bit less structured for capturing thoughts and ideas and have a Personal Brain for a groovy graphical interface to show relationships.
 
I am now looking for something that allows me to do some basic personal document management, that sits on my PC and doesn't require me to install special server/db software. I am not quite to the stage of having a seperate server but I am sure I will get there eventually.
 
Taxonomy/Categorisation = Yes (Multiples even better). Metadata = Yes. This is how I think and how I want to work.
 
I would like you to share what tools you use to manage your own files. So what do you have under the bonnet? Not interested in 'Enterprise' tools.
 
Oh and of course I am only considering open source.
 
I have looked at Knowledge Tree (needs AMP stack - Apache/MySQL/PHP) and jLibrary (Java powered).
 
Also can anyone recommend a PDF document properties editor? (Craving to get useful metadata in there.)
 
I will co-ordinate responses and find somewhere accessible to put them (http://qkm.wikispaces.com/).

Thanks in advance.

Cory Banks

LinkedIn Profile: http://www.linkedin.com/in/corza

#25 From: "b_p_thompson" <bthompson@...>
Date: Mon Sep 11, 2006 5:07 am
Subject:: Capitalisation Rules Request - Tracey Parker (McCullough Robertson Lawyers)
b_p_thompson
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Forward: Capitalisation Rules Request - Tracey Parker (McCullough
Robertson Lawyers)

Good afternoon,

I'd like to ascertain what the practice is in other legal firms in
relation to capitalisation when referring to document names within
letters, for example.  Our practice is not to capitalise the names of
legal documents such as 'contracts', 'leases', 'deeds', 'agreements'
etc (unless the name has been defined) or unless it is a prescribed
court form which contains guidelines for capitalisation.

I would appreciate hearing what the practice is in other firms?  In
particular in relation to the capitalisation (or not) of government
department forms, eg 'Form 1 Transfer' (or 'form 1 transfer'),
Certificate of Title etc?  Given that these are the actual titles of
prescribed departmental forms, there is argument that they should be
capitalised?

Kind regards

Tracey Parker
Precedents Manager
Direct line: 07 3233 8959 | Mobile: 0418 796 887  | email:
tparker@...

McCullough Robertson Lawyers,
Level 11 Central Plaza Two, 66 Eagle Street Brisbane Qld 4000

Telephone: (07) 3233 8888 International: +617 3233 8888 Fax: (07)
3229 9949
www.mccullough.com.au

#24 From: "Karyn Cullen" <karyn.cullen@...>
Date: Mon Sep 11, 2006 1:35 am
Subject:: Re: Website Blogs - a webcast of interest perhaps?
kryncullen
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Dear Colleague,

Your past interest in our KMWorld White Paper series prompted me to
send you this
invitation to our upcoming webcast:

Enterprise Content Management for Corporate Blogs and Wikis
Tuesday, September 12th, 2006—11:00 am PT/2:00 pm ET
REGISTER NOW for this Free live seminar.

An Enterprise Content Management (ECM) foundation can help your
organization successfully
build, manage and support "corporate" blogs and wikis, as well as
integrate them with existing
internal and external websites.

Join Stellent and KMWorld to learn the added benefits ECM delivers to
blog and wiki
implementations, such as:
   • Content reuse;
   • Brand management;
   • Records and retention management; and
   • Granular security.

See concrete examples of how organizations today are effectively
utilizing blogs and wikis
and adding them to their "website mix."

The use of blogs and wikis will continue to grow... do you have a
plan?

Enterprise Content Management for Corporate Blogs and Wikis
Tuesday, September 12th, 2006—11:00 am PT/2:00 pm ET
REGISTER NOW for this FREE eBroadcast event

If you are unable to attend at this time, register today and
attend the archived event at your convenience!


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send an email with the subject line "Unsubscribe" to
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Bayview Street
at Sharp's  Wharf, Camden, ME 04843, USA; 207-236-8524;
http://www.kmworld.com






--- In qkm@..., "Cory Banks" <cory.banks@g...> wrote:
>
> I am posting this on behalf of ccarlton@d... .
> The message was posted to the old list at Smartgroups.
>
> =========================================================
> From: ccarlton@d... [mailto:ccarlton@d...]
> Sent: Wednesday, 6 September 2006 4:07 PM
> To: qldkm@s...
> Subject: [qldkm] Website Blogs
>
> I feel rather ironic posting this here, but I am interested to know
> your views on having a 'blog' on a law firm website.  There are
very
> few examples around in Australia.
> If anyone has looked into it I would love to hear ideas.  I have
done
> some research into law firms in America, but there appears to be a
> strong emphasis on law firm marketing which may be why the idea of
> a 'blog' is more prolific.
>
> I think it may be a worthwhile tool in knowledge sharing.
>

#21 From: "Christine Johnston" <CJohnston@...>
Date: Fri Sep 8, 2006 6:26 am
Subject:: Questions for Social Network Analysis
christinejoh...
Offline Offline
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Great QKM Forum this week - heaps of varied and very useful
discussion!

Following the meeting, there was some further discussion about
designing questions for use in social network analysis.

In his presentation, Andrew Rixon from Anecdote recommended the
following book for help in designing questions:

Rob Cross, "The Hidden Power of Social Networks"

I haven't looked at it yet, but thought that those interested might
like to check it out.

Regards

Christine Johnston
Knowledge Manager
Direct line: 07 3233 8796 | Mobile: 0438 724 248 | email:
cjohnston@...
McCullough Robertson Lawyers,
Level 11 Central Plaza Two, 66 Eagle Street Brisbane Qld 4000

Telephone: (07) 3233 8888 International: +617 3233 8888 Fax: (07)
3229 9949
www.mccullough.com.au

#20 From: Peter West <peter.west@...>
Date: Wed Sep 6, 2006 1:56 pm
Subject:: Re: Website Blogs
peterwestca
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Cory,

Joy London, the author of the "excited utterances" weblog is a
recognized authority on law blogging (with an emphasis on KM).

Here's a link to her old blog (the link to her new blog does not appear
to be working).
http://excitedutterances.blogspot.com/

Best regards,
Peter

Cory Banks wrote:
> I am posting this on behalf of ccarlton@... .
> The message was posted to the old list at Smartgroups.
>
> =========================================================
> From: ccarlton@... [mailto:ccarlton@...]
> Sent: Wednesday, 6 September 2006 4:07 PM
> To: qldkm@...
> Subject: [qldkm] Website Blogs
>
> I feel rather ironic posting this here, but I am interested to know
> your views on having a 'blog' on a law firm website.  There are very
> few examples around in Australia.
> If anyone has looked into it I would love to hear ideas.  I have done
> some research into law firms in America, but there appears to be a
> strong emphasis on law firm marketing which may be why the idea of
> a 'blog' is more prolific.
>
> I think it may be a worthwhile tool in knowledge sharing.
>
>
>
>

#19 From: "Cory Banks" <cory.banks@...>
Date: Wed Sep 6, 2006 6:47 am
Subject:: Website Blogs
twostoreycory
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I am posting this on behalf of ccarlton@... .
The message was posted to the old list at Smartgroups.

=========================================================
From: ccarlton@... [mailto:ccarlton@...]
Sent: Wednesday, 6 September 2006 4:07 PM
To: qldkm@...
Subject: [qldkm] Website Blogs

I feel rather ironic posting this here, but I am interested to know
your views on having a 'blog' on a law firm website.  There are very
few examples around in Australia.
If anyone has looked into it I would love to hear ideas.  I have done
some research into law firms in America, but there appears to be a
strong emphasis on law firm marketing which may be why the idea of
a 'blog' is more prolific.

I think it may be a worthwhile tool in knowledge sharing.

#12 From: "Karyn Cullen" <karyn.cullen@...>
Date: Wed Aug 30, 2006 5:28 am
Subject:: Re: Lessons Learned Library
kryncullen
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In various contexts, we have used spreadsheet, database, content
management system, and intranet to hold lessons learned. In order to
maximise re-use, they need to be retrievable from all sources through
the one search engine. The preferences of those capturing often
dictates the tool - what they are comfortable with, what suits the
lessons learned data for different worktypes, and so on.
I understand that Sharepoint also has some capability (of the wiki
type) which could be used to capture lessons learned.
In the latest volume of KM Review there is an article "Finding the
value in leasons learned databases" which is not so much focussed on
the tool as the value delivered. The author suggests that capturing
the lessons learned in an environment where they are acted upon and
there is a culture of learning is as important as where you put them.
From this standpoint, he suggests that a simple spreadsheet will do.
You might also find it useful for the complementary part of your
exercise in addressing "the quality and sucess to which learnings are
identified and recorded"



--- In qkm@..., "Cory Banks" <cory.banks@g...> wrote:
>
>
> Will it's time to fire this baby up. Welcome to the new QKM list.
>
>  I have a question regarding how people are approaching the
challenge of storing lessons learned in an accessible format and
location.
>
>  Currently our area on occasion will conduct Post Implementation
Reviews (PIR) . These are stored as documents on a network drive and
contain suggested improvements and experiential recordings.
>
>  I have a side issue of the quality and sucess to which learnings
are identified and recorded, but my main concern is the practicality
of sharing this knowledge effectively.
>
>  What does your area do? Are you using a register in a spreadsheet,
database, content management system/intranet, specific software
product or even a Wiki?
>
> I look forward to your response and participation in this
discussion.
>
>  Thanks
>
>  Cory Banks
>
>  Corporate Projects Division
> Suncorp
>

#5 From: "Christine Johnston" <CJohnston@...>
Date: Wed Aug 23, 2006 12:22 am
Subject:: Re: Lessons Learned Library
christinejoh...
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We primarily capture lessons learned in two ways:
1.  Retention of documents which are great examples of a past
transaction and would provide a useful starting point for future
transactions, and which are accompanied by an explanation as to why
the document would be useful, how it was used previously, what makes
it special, the context of the orginal transacton, lessons learned
about the documentation during that transaction, etc;
2. Notes from informal internal seminars given to share learnings and
project experiences at the end of large matters (part of our CLE -
continuing legal education program).

I also see some challenges for us in relation to content, capture and
consistency, but to focus on access...

The documents are all captured within our document management
system.  The example documents have a formal naming structure, are
keyworded, and may be categorised - this process is checked by the KM
team.  The CLE notes should be named in accordance with our document
naming conventions but this is at the discretion of the user.  Both
can be profile or full text searched within the document management
system.

We have also had increasing demand from users to access all
information we have on a particular topic (precedent documents,
example documents, drafts/working documents, web links, etc)  from a
web browser in a tree view.  The current version of our document
management system doesn't allow for this (newer versions currently
under investigation have more flexibility in this regard).  As an
interim measure we have created a 'knowledge pack' module for our
intranet which allows users build a tree view with subject
categorised folders and links out to the documents in the DMS or
other web links.  The user can determine the folder names, structure
and content.  The knowledge pack would sit within the relevant
business unit's team page on our intranet.  The software was custom
written in house and I guess is wikki-like but consistent in format
and function with our other intranet modules.  The emphasis is not so
much on a place to access lessons learned but a topic focussed
information source which happens to include lessons learned.

Two points to note about the knowledge packs:
1. The trick to creating and maintaining a knowledge pack seems to be
a balance between initial set up assistance then handing ownership
over to the business unit;
2. There is a bit of a double handle as the documents are profiled in
the the DMS, then subject classified into the knowledge pack.  The
advanatage is that the DMS profile is quality checked by the KM team
to comply to corporate naming and classification standards, but the
knowledge packs can customised to the needs and preferred structure
of the particular user/business unit.  The document can then be found
under either system.

Regards
Christine

Christine Johnston
Knowledge Manager
Direct line: 07 3233 8796 | Mobile: 0438 724 248  | email:
cjohnston@...

McCullough Robertson Lawyers,
Level 11 Central Plaza Two, 66 Eagle Street Brisbane Qld 4000

Telephone: (07) 3233 8888 International: +617 3233 8888 Fax: (07)
3229 9949
www.mccullough.com.au

#4 From: "Cory Banks" <cory.banks@...>
Date: Tue Aug 22, 2006 2:21 pm
Subject:: Lessons Learned Library
twostoreycory
Offline Offline
Send Email Send Email
 

Will it's time to fire this baby up. Welcome to the new QKM list.

I have a question regarding how people are approaching the challenge of storing lessons learned in an accessible format and location.

Currently our area on occasion will conduct Post Implementation Reviews (PIR) . These are stored as documents on a network drive and contain suggested improvements and experiential recordings.

I have a side issue of the quality and sucess to which learnings are identified and recorded, but my main concern is the practicality of sharing this knowledge effectively.

What does your area do? Are you using a register in a spreadsheet, database, content management system/intranet, specific software product or even a Wiki?

I look forward to your response and participation in this discussion.

Thanks

Cory Banks

Corporate Projects Division
Suncorp



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